State of Minnesota
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Attorney General
Lori Swanson

Minnesota Attorney General's Office

1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101

(651) 296-3353
(800) 657-3787

M - F 8 am - 5 pm

TTY:(651) 297-7206
TTY:(800) 366-4812

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Attorney General Lori Swanson Obtains Consent Decree


Toyota Pays $660,000 and Must Establish a Restitution Plan for Minnesota Consumers

Minnesota Attorney General Lori Swanson, in conjunction with other state attorneys general from across the nation, has obtained a Consent Decree with Toyota over its allegedly deceptive representations and misleading advertising regarding unintended acceleration problems with Toyota and Lexus vehicles. The Consent Decree requires numerous changes in Toyota’s business practices, including changes related to Toyota’s chain of command and distribution of safety information intended to improve the safety culture at Toyota, concrete standards governing when Toyota may permissibly claim its vehicles are “safer” or the “safest,” and better disclosures relating to the recall and repair history of Toyota vehicles.

The Consent Decree also establishes a restitution process by which Minnesota consumers who incurred out-of-pocket costs (e.g. repair costs, rental car costs, or similar costs) relating to the unintended acceleration of their vehicles can make a claim directly with Toyota and Lexus for restitution. Unfortunately, determining which particular Toyota and Lexus vehicles are covered by the restitution process requires cross-referencing certain makes and models manufactured in certain years with specific recalls issued by the National Highway Traffic Safety Administration. The easiest way to determine if your vehicle is covered by the restitution process is to inquire with Toyota or Lexus using the telephone numbers provided below.

Minnesota consumers who want to make a claim for restitution must do so by March 17, 2014. To make a restitution claim, consumers must contact Toyota and Lexus at the following telephone numbers:

Toyota: 1-800-331-4331

Lexus: 1-800-255-3987

Toyota and Lexus indicate that they have trained representatives handling incoming calls to these telephone numbers who will assist consumers in making a claim for restitution.

Toyota also paid approximately $660,000 to the Minnesota Attorney General’s Office under the Consent Decree. This money may be available to Minnesota consumers if Toyota and Lexus do not satisfactorily administer the restitution process called for in the Consent Decree. Accordingly, please notify our Office if you do not receive full reimbursement for eligible out-of-pocket costs that you submit to Toyota or Lexus during the restitution process.

Consumers may report problems with the Toyota and Lexus restitution process or other issues relating to Toyota or Lexus to the Minnesota Attorney General’s Office by calling (651) 296-3353 or (800) 657-3787. Consumers may also download a Complaint Form by clicking here and mail the completed form to the Minnesota Attorney General's Office at: 1400 Bremer Tower, 445 Minnesota Street, St. Paul, MN 55101-2131.