State of Minnesota
More about
Attorney General
Lori Swanson


Minnesota Attorney General's Office

1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101

(651) 296-3353
(800) 657-3787

M - F 8 am - 5 pm

TTY:(651) 297-7206
TTY:(800) 366-4812

Consumer Complaints

The Attorney Generalís Office welcomes complaints from citizens on a large variety of matters. If you have experienced a consumer problem, we want to hear from you! Reports from citizens serve two purposes:

First, if you are having trouble resolving a problem on your own with a particular organization, we may be able to assist you. When we receive your Consumer Assistance Request Form stating your complaint, we will review it and determine what assistance we may be able to provide to you. In some cases, we may also assist you in locating other government agencies that can best address the problem.

Second, information from citizens helps us to identify potential violations of Minnesota law and new problems occurring in the marketplace. In some cases, information from citizens may help us build lawsuits against companies that we determine have violated our stateís laws. In other cases, your information may help us educate the public about emerging scams or problem areas. If you have experienced a consumer problem that doesnít seem right, we would like to hear about it. Even if we have already started a lawsuit, information from consumers may provide important evidence for our case.

If you have questions about whether you should send us a report about a particular business or would like our assistance in filling out our Consumer Assistance Request Form or Fraud Report Form, or have questions about which form to use, please call our Office at (651) 296-3353 or 1-800-657-3787 between 8 a.m. and 5 p.m., Monday through Friday. Please remember that we are not authorized to give legal advice to or act on behalf of individual citizens in private legal matters (e.g. wills, child support, divorce, criminal proceedings, etc.) If you need assistance in contacting a private attorney, click here for information on hiring an attorney.

For more information on how to assert your rights as a consumer, click here.

If you would like to send us a Consumer Assistance Request Form or Fraud Report Form, please follow these steps:

STEP 1: Access the Consumer Assistance Request Form or Fraud Report Form.

Download PDF.

CONSUMER ASSISTANCE REQUEST FORM click here to download.
Download the Consumer Assistance Request Form if you need help with a consumer problem and would like the Attorney General’s Office to contact the organization on your behalf.

 

 

fraud report form imageFRAUD REPORT FORM click here to download.
Download the Fraud Report Form if you would like to report a fraud or scam. (If you have been victimized by a crime, you should contact your local police or sheriff’s department and county attorney.  The Minnesota Legislature has given these agencies the authority to investigate and prosecute criminal matters.)

After you click the form, it will download to your computer, and Adobe Reader will open it on your screen. You must have Adobe Reader installed on your computer in order to view the form. If you do not have Adobe Reader installed on your computer, you can download it for free at: Adobe.com. You may also call our Office at (651) 296-3353 or 1-800-657-3787 and we will mail a Consumer Assistance Request Form or Fraud Report Form to you.

STEP 2: Complete the form. Please fill out the Consumer Assistance Request Form or Fraud Report Form carefully and provide as much information as possible. In order to fill out and complete the from, you may use your computer keyboard to type your information into each of the fields (the tab key will let you navigate from field to field), then print out the completed form. Otherwise, you may print out a blank form and handwrite your information into each of the fields, or complete it using a typewriter. Attach copies of any necessary documents, such as bills, contracts, canceled checks, correspondence, or advertisements. Please do not send us your original documents.

STEP 3: Sign your name. All complaints require a written signature.

STEP 4: Mail the form to us. Mail the completed and signed Consumer Assistance Request Form or Fraud Report Form (and any documents) to our Office at the following address

Office of Minnesota Attorney General Lori Swanson
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
(651) 296-3353
1-800-657-3787
TTY: (651) 297-7206
TTY: 1-800-366-4812 :

STEP 5: Our Response. Our Office will respond to you as quickly as we can after we receive your information. In some cases we may assist you in locating other government agencies that can best address the problem.