1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
(651) 296-3353
(800) 657-3787
TTY:(651) 297-7206
TTY:(800) 366-4812
Contact Us
Attorney General’s Telephone Hotline
The Attorney General’s Telephone Hotline is staffed by specialists who are available by telephone Monday through Friday from 8:00 a.m. to 5:00 p.m. to answer questions on a variety of consumer topics. We welcome your calls! You may call the Attorney General’s Telephone Hotline at:
Office of Minnesota Attorney General Lori Swanson
Tel: (651) 296-3353 or 1-800-657-3787
TTY: (651) 297-7206 or 1-800-366-4812
Filing a Consumer Complaint
The Attorney General’s Office accepts complaints from citizens on a large variety of consumer matters, such as insurance, cars, health care, banking, credit, utilities, debt collection, mortgages, charities, scams, and many more. If you have experienced a consumer problem, we want to hear from you! Reports from citizens serve two purposes:
First, if you are having trouble resolving a problem on your own with a particular business, we may be able to assist you. When you file a consumer report with our office, we will contact the business on your behalf if we think we may be able to assist you in getting the problem resolved. We call this process “mediation.” When we receive your complaint, we will review it and determine what assistance we may be able to provide to you. In some cases, we may also assist you in locating other government agencies that can best address the problem.
Second, reports from citizens help us to identify potential violations of Minnesota law and new problems occurring in the marketplace. In some cases, reports from citizens may help us build lawsuits against companies that we determine have violated our state’s laws. In other cases, your reports may help us educate the public about emerging scams or problem areas.
If you have questions about whether you should send us a report about a particular business or would like our assistance in filling out our Consumer Report Form, please call our Telephone Hotline at (651) 296-3353 or 1-800-657-3787 between 8 a.m. and 5 p.m., Monday through Friday.
You may file a Consumer Report Form by downloading a copy of the form and mailing it to our office at the following address:
Office of Minnesota Attorney General Lori Swanson
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101-2131
(651) 296-3353
1-800-657-3787
Consumer Brochures
The Attorney General’s Office has available free brochures on a variety of consumer topics. To view a complete list of these brochures, you may click on the link for “Publications” on the left side of this page or Publications Order Form.You may order our free brochures by completing and submitting a Publications Order Form or by contacting us at our Telephone Hotline or by mail. Publications are available in alternative format upon request.
What We Can’t Do
The Attorney General’s Office is not authorized to provide legal advice to or act on behalf of citizens in private legal matters, such as filing an individual lawsuit, preparing a will, defending against a criminal charge, handling child support matters, or pursuing individual landlord-tenant disputes. The Attorney General does file lawsuits on behalf of the State of Minnesota in matters that affect the public interest, but cannot provide legal representation to individual citizens in private matters. If you need private legal advice or an attorney to represent you in a lawsuit and need assistance in how to find a private attorney, click here
Free Translation Services:
When you contact our Office, tell us if you want an interpreter, and we will get an interpreter on the telephone. This is a free service to you.
Driving Directions / Parking:
The following are driving directions to the Attorney General’s Office, located at 445 Minnesota Street in St. Paul, Minnesota.
Coming from the south:
Take I-35 north to the Kellogg Blvd. exit
Turn right on Kellogg Blvd. and follow Kellogg to Minnesota Street
Turn left on Minnesota Street
445 Minnesota (Bremer Tower) is located on the left side of the street between Sixth Street and Eighth Street
Public parking meters are located along Minnesota Street
Public parking ramps are located on Minnesota Street
Coming from the north:
Take I-35 E south and exit on Wacouta and follow Wacouta to Sixth Street
Turn right on Sixth Street and follow it to Minnesota Street
Turn right on Minnesota Street
445 Minnesota (Bremer Tower) is located on the left side of the street between Sixth Street and Eighth Street
Public parking meters are located along Minnesota Street
Public parking ramps are located on Minnesota Street
Coming from the east:
Take I-94 east, exit on Sixth Street and follow Sixth Street to Minnesota Street
Turn right on Minnesota Street
445 Minnesota (Bremer Tower) is located on the left side of the street between Sixth Street and Eighth Street
Public parking meters are located along Minnesota Street
Public parking ramps are located on Minnesota Street
Coming from the west:
Take I-94 east, exit on Fifth Street and follow Fifth Street to Minnesota Street
Turn left on Minnesota Street
445 Minnesota (Bremer Tower) is located on the left side of the street between Sixth Street and Eighth Street
Public parking meters are located along Minnesota Street
Public parking ramps are located on Minnesota Street